AlwayCare products list a 15-month warranty in their specifications.The exact coverage, exclusions and claim process are set out in your quotation or contract, so confirm them for each order.Listed on product specsThe 15-month warranty appears in the specifications of AlwayCare DMS, ADAS, dashcam, MDVR, camera and monitor products.Keep your recordsKeep the invoice, model and serial numbers, and th...

Contact the AlwayCare team through WhatsApp or the contact form with the device details and a description of the issue.Include the model, serial number, what happened and when, and photos or short video clips. Clear information lets the team diagnose settings, storage, network or wiring issues faster.What to sendModel and serial number, a description of the symptom, and screenshots, photos or shor...

Check lenses, mounting, cables, recording status and alerts during routine vehicle service.Fix faults before the vehicle returns to work, and record what was checked so missing video or alerts can be traced.CamerasClean lenses, confirm the mounting angle has not moved, and check the night image.Recorder and storageConfirm every channel records with the correct time stamp and that the SD card or ha...