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How do we get technical support after installation?
Contact the AlwayCare team through WhatsApp or the contact form with the device details and a description of the issue.
Include the model, serial number, what happened and when, and photos or short video clips. Clear information lets the team diagnose settings, storage, network or wiring issues faster.
What to send
Model and serial number, a description of the symptom, and screenshots, photos or short video clips.
Installation photos
Photos of the wiring, power connection and camera mounting help check installation-related faults.
Platform data
If the device is connected to the CMS platform, include the device ID and the time of the event.
Before you deploy
- Response times and on-site support depend on your service agreement and location.